Insights Blog

The importance of owning the customer for payments

The emerging payments market is fragmenting into a number of exciting new areas, such as NFC, mobile payments, Google Wallet, and a variety of online experiences. While many people are focused on getting the technology right for an eager consumer, one of the key questions to consider with any of these emerging payments is who […]

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Losing your Innovation mojo

It’s obvious to say that most established businesses are good at what they do. They understand their product or service, they understand their market, they understand their competitors, and they understand their customer. So why do so many businesses reach a stage in their growth lifecycle where they stagnate, or get trapped in their niche? […]

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Is your Strategy really just a plan?

As a word, a concept and an ideology, “strategy” suffers from overuse and little real understanding. I’m sure your business has a defined sales strategy, probably also a marketing strategy (possibly linked to the sales strategy), and may even have an operational and IT strategy as well. However, when most businesses embark on defining a […]

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In payments, everything is changing…and staying the same.

Many commentators, bloggers and enthusiasts in the payments industry are out there predicting the rise of the next big thing in payments – “This is the year for NFC”, “Smartphone payments to dominate”, “Tipping point for contactless”, etc. There are 2 key factors, aside from wanting to be the one who first picked the trend, […]

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Surprise and delight is important

As humans we like to quantify our world as a way of making sense of it, and to cope with change. One way of quantifying our world is to break it into easily understandable stages of time. e.g; the Stone Age, the Ice Age, the Industrial Age, the Information Age, etc. We are currently living […]

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Why digital brings newspapers full circle

In a digital world printed newspapers look like a lazy information source. Not because the content they aggregate (daily news, sport, business, gossip, entertainment, horoscope, cartoons, weather, etc) is not well done in itself. More so because it is served in an aggregated “box”, take it all or leave it all. This aggregation to a […]

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